For Hyderabad owners
A parent sees an old closing time on Justdial and a complaint about a missed call on Google. Before they visit, they need to know which details to trust. We help you correct the information, answer the complaint and keep track of what still needs attention.
Hyderabad · Founder-led service
Start with one example
Send a public link and tell us what is wrong, what you have already tried and who can confirm the correct facts.
The service
What does reputation management involve?
We check what people see when they search your business name, read reviews or look up a branch. We help the owner decide which items need a reply, a factual correction or a private conversation.
A practical starting point
Search the name on your signboard with the locality. Open the results as a new customer would. Save the exact link to each problem so staff can find the same page.
Customer decisions
Make it easier to check the facts
Someone comparing two centres may want to know whether a branch moved or whether its evening batch still runs. One accurate reply can answer the immediate question while you correct the source.
Contact
Can they reach reception?
Call the number shown on the listing during the published hours.
Directions
Can they find the entrance?
Compare the map pin, signboard and written address.
Confidence
Can they see how you respond?
Read the latest public reply and check whether it gives a clear next step.
Our work
What we review with the owner
We keep a list of public items, the person responsible and the next action. A wrong phone number deserves attention even if the listing has positive reviews.
Audit
Business-name searches
Check your public name, common spellings and each real branch. Distinguish a similar business from your own before asking anyone for a change.
Reviews
Google review monitoring
Record the review link, branch and topic. Staff can then find the original and see whether another team member already responded.
Mentions
Public mentions
Check relevant public directories and social pages where people discuss the business. Private groups and messages are outside that view.
Corrections
Wrong public information
Compare each disputed detail with a source the owner can verify. Send the corrected information to the publisher and keep a copy of the request.
Replies
Negative feedback
Read the full concern. Acknowledge what the person described and give them a private route to someone who can investigate.
Follow-up
Unresolved items
Record whether the publisher changed the listing or simply acknowledged your request. Recheck the public page before marking the matter closed.
Boundaries
What a service provider can do
We can draft a response, document a factual error or flag a suspected policy breach. The publisher decides what stays online.
Review replies
Genuine criticism
A low rating is not grounds for deletion. We cannot delete genuine reviews or lawful content because the business dislikes it.
Publisher decisions
Public evidence
Save the URL and date. Share sensitive supporting documents only through the appropriate private route.
Local businesses
Different branches need different checks
These are examples an owner can use when deciding who should handle a mention. They describe situations, not client results.
Play schools
For an admissions complaint, route the issue to the person handling visits. Keep children’s names and attendance details out of replies.
Chess academies
If a parent mentions a cancelled class, confirm the branch and date privately before commenting on arrangements.
Dance and music academies
A review may describe an event venue. Check which organisation ran the event before responding on behalf of the academy.
Physiotherapy clinics
Keep a public reply brief. Never confirm whether the reviewer is a patient or discuss their care.
Speech and occupational therapy centres
Offer a private contact for concerns. Avoid naming a child, discussing appointments or sharing records online.
Abacus and phonics centres
Check that the listing belongs to the correct branch before posting a reply or requesting an edit.
Google Maps
Check the business a review belongs to before responding. A similar name in another locality may belong to a different owner.
Justdial and Sulekha
Check the listed phone, service category and area. Use the directory’s correction route and record any reference number.
Your own website
Keep the contact page current so staff have one owner-approved source for opening hours and directions.
Monitoring
Where to look first
Start with the places customers mention on calls. Ask reception which listing callers use when they arrive late or ask for an old address.
For profile settings, use our Google Business Profile guide. For branch pages and directory consistency, see our local SEO services.
Handling complaints
A response the customer can act on
A good reply acknowledges the issue, avoids an argument and explains how someone can follow up. The person reading it may be deciding whether to contact you for the first time.
Read
Identify the concern
Separate what the reviewer observed from what staff need to investigate. Avoid guessing who wrote the review.
Check
Ask the right person
Give one staff member responsibility for checking the facts. A quick public accusation can turn a simple misunderstanding into a longer dispute.
Reply
Offer a next step
For a missed callback, try “Thank you for raising this. Please contact reception with the day you called so our manager can check what happened.”
Move privately
Protect personal details
Ask for a callback through the usual contact channel. Never ask someone to post a booking number, child’s name or health information publicly.
Resolve
Address the cause
If the missed call came from an outdated number, correct the listing as well as speaking to the person.
Recheck
Close the internal note
Record the action taken. Give the owner a clear view of which issues still require a decision.
Content disputes
Can an online item be removed?
The answer depends on the item and the publisher’s rules. We can help prepare an accurate report. We cannot promise removal.
If a review looks like spam
Save the link and identify the specific rule you believe it breaks. Report it through the platform and keep the reference.
If a review is genuine
Respond to the experience described. Do not offer money or a benefit to have it changed.
Other public records
If the business details are wrong
Find the owner-approved detail, request a correction and verify it on the public listing.
If an article is lawful
You can ask the publisher to consider a documented factual correction. A business cannot compel deletion simply because it prefers a different account.
Keep a record
Save the original wording and the response so the next staff member can follow the case.
Review requests
Invite honest feedback consistently
Use the same invitation after the same service milestone. Happy customers are welcome to respond, as are customers who found something difficult.
Timing
After the experience
Ask after the visit or class has taken place, when the customer can describe it in their own words.
Wording
A neutral invitation
“Thank you for visiting. If you would like to share your experience, here is our Google review link.”
Access
One route for everyone
Send the same link regardless of sentiment. Screening customers first and directing only happy people to Google is review gating.
Fees
Monthly reputation management fee
The fee is Rs 3,000 for the first month, then Rs 2,000 per month. Work is month to month. Stop anytime.
First month
Rs 3,000
Review the public information and agree which issues need action first.
Bring a listing or review link.
Ongoing work
Following months
Rs 2,000 per month
Check agreed sources, follow up on corrections and review open items.
Receive a simple monthly report.
Advertising
Separate from the agency fee
Any ad spend is paid directly to Google or Meta.
Agree your budget before an ad runs.
Before the audit
What to bring
The business name
Share the exact name and any former name customers still search.
Branch details
List current addresses and the public contact number for each.
An example
Send the URL and explain which detail or response concerns you.
A decision-maker
Choose someone who can confirm facts and approve sensitive replies.
Follow-up
When will a change appear?
You can update your own contact page once the correct detail is confirmed. A directory edit, a review report and a publisher correction each have their own process.
We distinguish the date a request was sent from the date the public result changed. Until then the item stays open in the report.
Related work
Reputation management and search visibility
Reputation work addresses what customers read about your name. Search optimisation also covers how customers discover your services.
See our SEO services in Hyderabad or browse our digital marketing services.
Reporting
What appears in the monthly report?
Look for a record you can act on. A change in average rating alone does not explain whether an incorrect listing or unanswered complaint was fixed.
New feedback
Which branch and topic did customers mention?
Replies
Which concerns received a response and who owns the follow-up?
Corrections
Which edits are visible, and which remain with the publisher?
Repeated issues
Did several people describe the same missed callback or confusing direction?
Pending decisions
Does the team need the owner to confirm a fact or approve a response?
Next action
What is the first task to complete before the next review?
Working together
Speak directly with the founders
M. Chenna Kesava Reddy and N. Udith Reddy work directly with you.
Contact the team
Call +91 9505971747 or +91 9133616045. You can also send the public link through our contact page.
Hyderabad
Our office
H.No. 4-2-52/1/69/A, Surabhi Enclave, Kowkoor, Hyderabad 500010.
Owner questions
Reputation management FAQs
Can you take down a genuine one-star review?
No. We can help you answer it and investigate the concern. Google decides whether a reported review violates its policies.
May we ask only happy customers for Google reviews?
Invite everyone who reaches the same service milestone. Selecting only happy customers is review gating. Avoid gifts, discounts and ready-made praise.
What should a clinic say to a public complaint?
Thank the person for raising the concern and offer a private route to reception. Avoid confirming patient status, appointments or treatment details.
How do we track a false address on another website?
Save the listing URL, record the correct address, request a correction and recheck the public page. Keep the item open until the change is visible.
What is the monthly cost?
Rs 3,000 for the first month and Rs 2,000 per month after that. The service is month to month and you can stop anytime.
Request a free reputation audit
Send your business name, locality and one public link. We will send the free audit within 24 hours.
Owner access
Keep ownership of your profiles. Agree who can draft a reply and who gives the final approval for a sensitive case.