When a parent sees your reel, checks your Facebook page and finally calls reception, which part helped them decide? Digital Masters 360 helps Hyderabad owners plan those steps together. We choose channels, agree what to say and follow the enquiry back to the branch. You work directly with founders M. Chenna Kesava Reddy and N. Udith Reddy.
For a free audit within 24 hours, send your branch name, profile links and one question customers keep asking. We will look at what they see and how they can reach you.
Find the part you need
What should social media do for your branch?
Start with a business decision. A chess academy might want families to ask about a weekend beginner batch. A clinic might need people to find the right reception number. The post, profile and reply should all help with that decision.
Plan the route from post to enquiry
Open your profile on a phone as a new visitor. Look for the area, current opening times and a working contact button. If two branches share one page, make the choice of branch clear before asking for a phone number.
Where do we start?
Read recent comments and ask the front desk what callers ask next. Use their words when writing captions. “Can my child join as a beginner?” is a more useful starting point than a general announcement about your academy.
When does another service fit?
If you only need reels, profile planning and messages on one channel, see our Instagram marketing service. For help across your website and other channels, see our marketing services.
A calendar built around real branch dates
Put admissions dates, trial sessions, closures and staff availability on one calendar. Each entry needs a channel, a purpose, an owner and an approval date. A calendar is useful only if reception knows which posts are going out.
Before the post
Confirm what is available and at which branch.
After the post
Keep a reply ready and record questions the caption missed.
If paid reach is part of the plan, agree a separate budget and visit our Meta ads service for campaign setup and tracking.
Choose platforms around your audience
A branch can do useful work on one or two channels. Start with where customers already ask questions and what material your team can keep current. Add another channel when you have a reason and someone to manage replies.
Instagram and Facebook
Use Instagram for short visual answers and Facebook for branch updates people may share with a local group. Match each caption to how someone will use it.
YouTube and LinkedIn
YouTube suits a demonstration people may search for again. LinkedIn makes sense when the buyer is another business, such as a school looking for a workshop provider.
Match the format to the decision
Monthly fee and agreed work
Our fee is Rs 3,000 for the first month, then Rs 2,000/month. Work is month to month and you can stop anytime. Agree the channels, posting work, approvals and reporting before starting.
What the owner supplies
What needs your approval?
Branch details
Check every post that mentions dates, fees, teachers or availability. Name one person who can give a final answer when two staff members suggest different changes.
Permissions for images
Use a staff demonstration or an empty room when permission is unclear. Check where approved photos may appear before using an organic image in an advertisement.
How a change reaches the front desk
Keep one current version of the timetable so someone on a late shift gives the same answer as the morning team.
Set a realistic posting rhythm
Look at your next two weeks. Which activities can someone film, who can approve the caption, and who will handle messages when the post runs? Agree the rhythm around those answers.
How we prepare a reel or post
Choose one question from a real conversation. Write an opening line, choose a photo or clip that answers it, and finish with the next action. On a phone, check that the location and booking details are easy to read.
What we need before scheduling
Send the approved asset and exact branch details. Confirm whether replies should go to a manager, a receptionist or a shared business number. Keep access with the business and give individuals the access needed for their work.
Examples for local owners
Pick a topic people ask about before they visit. Explain the practical next step in plain Telugu or English, according to how your audience speaks.
Academies and daycares
Show materials, entrances and batch timings. Check consent before including a child.
Clinic and therapy reception
Explain appointment routes and visiting hours. Direct individual health questions to the appropriate clinician in private.
Keep each Hyderabad branch easy to find
Use the name people see outside the building. If the branch is in Kowkoor, say so early. A city-wide caption may attract questions from people who cannot travel to that branch.
Choose the language for the task
Check the map pin and contact button after changing any profile details.
When one business has two locations
Make separate booking instructions where needed. A person who chooses one branch should reach the team that actually handles its bookings.
When paid social belongs in the plan
Use paid promotion when you have a clear offer, an area to serve and time to follow up. Pick a campaign goal linked to the action you need. Discuss the spend separately and keep the ad account with your business.
What happens after the tap?
If people ask sensible questions but stop replying, check the first answer. A helpful reply gives the requested detail, one next step and the name of the branch.
Read the monthly report
Our simple monthly report brings together what was posted, what people asked and which enquiries your team could act on. Likes can tell us a post caught attention. Reception can tell us whether it helped a visitor take the next step.
Compare like with like
Decide what to change next
Community replies and responsibility
Agree which questions a page manager can answer and which need the owner. Keep a short guide for routine replies and review it whenever a branch changes its hours.
Public questions
Answer ordinary questions such as opening hours in public so other readers can use the answer.
Private details
Move booking information into a private channel. Avoid requesting personal health information in comments.
Complaints
Acknowledge the concern and give a direct contact for the person who can check it. Keep the response calm and specific.
Out-of-hours messages
State when someone can follow up. On reopening, check the oldest unanswered messages first.
Review repeated questions with the branch manager
Working with your own team
Agree these roles before scheduling so an unanswered message has a clear owner.
Before choosing a social media agency
Check who owns the accounts
Keep your business email and recovery details current. Record who can schedule content, change settings and see messages.
Connect the profile to your branch website
A visitor who follows a post to the website should see the same branch, timing and next step. Check this route after changing an offer.
Help search visitors find the same information
Our SEO services in Hyderabad cover the pages people find when they search for your business.
One small check before posting
Tap the link from the caption or profile on a phone and read the destination as a first-time visitor.
Review one missed enquiry
What to bring to the audit
Owner questions about social media
Which platform should my branch start with?
Start where your last few genuine enquiries began. Ask new callers how they found you. If parents share your activity clips on Instagram and then message reception, make that route easy before adding another channel.
Who should answer comments about fees or appointments?
Agree on a named branch contact and an approved answer for routine questions. Move individual booking details to a private conversation. The owner confirms availability and handles sensitive or personal questions.
Can our calendar change when a batch fills up?
Yes. Tell us as soon as the status changes. Update scheduled posts and pinned information, and give the person answering messages the next available option.
How do we track enquiries from more than one platform?
Keep a simple enquiry log with date, branch, source and next step. If the same person comments on Facebook and then messages on Instagram, record one enquiry and note both contacts.
What does the monthly service cost?
Rs 3,000 for the first month, then Rs 2,000/month. It is month to month and you can stop anytime. Confirm the channels and tasks in scope. You pay any ad spend directly to Google or Meta.
Talk to the founders
H.No. 4-2-52/1/69/A, Surabhi Enclave, Kowkoor, Hyderabad 500010. Call +91 9505971747 or +91 9133616045.