| whatsapp marketing services |
WhatsApp marketing services help a business reach customers on WhatsApp through the official WhatsApp Business API: verified sender profile, approved message templates, broadcasts to opted-in customers, chatbots, click-to-WhatsApp ads and CRM integration. Digital Masters 360 sets all of this up for Hyderabad businesses in English, Telugu and Hindi, runs your campaigns every month and reports the enquiries and sales it brings in. Plans start at ₹9,999 a month, with Meta’s message charges billed at actual cost.
WhatsApp Marketing in Hyderabad: The Short Answers
| Question | Answer (September 2026) |
|---|---|
| What does one marketing message cost? | ₹0.8631 per delivered marketing message to an Indian (+91) number, plus 18% GST (≈ ₹1.02). Utility and authentication messages cost ₹0.115. |
| What changes on 1 October 2026? | Replies inside the 24-hour customer-service window are no longer unlimited-free. Each business number gets 1,000 free service messages a month; after that they're billed at the utility rate. |
| How much do managed services cost in Hyderabad? | Typically ₹8,000–₹60,000+ a month for an agency, plus Meta's per-message charges. DM360 plans: ₹9,999 / ₹19,999 / ₹39,999+. |
| How fast can we go live? | 5–7 working days with documents ready: Meta Business verification, number connection, templates approved, first campaign sent. |
| How many people can we message per day? | New portfolios start at 250 unique people per 24 hours, then 2,000 after verification, and scale to 10,000, 100,000 and unlimited as quality holds. |
| Is it legal? | Yes, with explicit opt-in consent, a clear opt-out and Meta's Business Messaging Policy. India's DPDP Act 2023 also applies to the contact data you hold. |
Meta rates are from Meta's INR rate card for India (effective 1 July 2026, unchanged on the 1 October 2026 card). Meta can revise rates each quarter; we re-check before every client budget.
What Are WhatsApp Marketing Services?
WhatsApp marketing services are the strategy, setup and day-to-day management that let a business use WhatsApp as a sales and customer channel at scale. That covers getting your number onto the official WhatsApp Business Platform (Cloud API) through a Business Solution Provider (BSP), verifying your Meta Business portfolio, writing message templates that Meta approves, building opted-in contact lists, sending segmented broadcasts, automating replies with chatbots and WhatsApp Flows, and connecting WhatsApp to your ads, website and CRM.
For most Hyderabad businesses the goal is simple: more enquiries answered faster, fewer no-shows, and repeat sales from customers you already have. WhatsApp is where your customers already are, so messages get opened. The work is in doing it without getting your number blocked and without wasting money on messages nobody wanted.
WhatsApp Business App vs WhatsApp Business API vs "Bulk WhatsApp" Tools
| WhatsApp Business app (free) | WhatsApp Business API (official) | Unofficial bulk senders | |
|---|---|---|---|
| Who it suits | Solo shops, under ~200 chats a day | Growing and multi-location businesses | Nobody. High ban risk |
| Broadcasts | Lists of 256; customers must have saved your number | 250 → 2,000 → 10,000 → 100,000 → unlimited unique people/day | "Unlimited" until the number is banned |
| Team inbox | Up to a few linked devices | Unlimited agents via a shared inbox | No |
| Chatbots & automation | Greeting/away messages only | Full chatbots, AI agents, WhatsApp Flows | Scripts that break Meta's terms |
| Verified badge | Not available | Eligible (Meta decides) | Never |
| Integrations | None | CRM, Shopify, WooCommerce, Google Sheets, payments | None reliable |
| Cost | Free | Meta per-message fee + platform fee | Cheap per message, but you can lose the number and its history |
Our rule: if you’ll message more than a few hundred customers a month or need more than one person answering chats, move to the API. We don’t sell unofficial “bulk WhatsApp” blasting. It’s the fastest way to lose a number your customers already know.
Our WhatsApp Marketing Services in Hyderabad
One team handles strategy, technology and content, so you don’t juggle a software vendor, a designer and a freelancer. Pick the pieces you need or let us run the whole channel.
WhatsApp Business API Setup
Meta Business portfolio verification, display-name approval, number connection on a reputable BSP (your choice of AiSensy, Interakt, Wati, Gallabox and others), and INR billing set up correctly.
Verified Badge Application
We prepare your documents, website and Facebook presence for the blue verified badge (formerly the green tick). Meta makes the final call; we tell you honestly if you're not eligible yet.
Broadcast Campaigns
Segmented offers, launches, festival campaigns and win-back messages to opted-in customers, written in English, Telugu or Hindi, with images, video, carousels and buttons.
Chatbots, AI Agents & WhatsApp Flows
24/7 lead capture, FAQs, appointment booking, site-visit scheduling and order tracking, with a clean handover to a human when needed.
Click-to-WhatsApp Ads
Instagram and Facebook ads that open a WhatsApp chat instead of a form. Chats that start from these ads are free to reply to for 72 hours.
Catalogue & Payments
Product catalogue, carousel messages and UPI payment links through your payment gateway, so customers can browse and pay without leaving the chat.
CRM & Website Integration
Leads flow into Zoho, HubSpot, LeadSquared, Salesforce, Google Sheets or your custom CRM. Shopify/WooCommerce triggers for order updates and abandoned carts.
Reporting & Optimisation
Monthly (or weekly) reports on delivered, read, replies, clicks, leads, sales, cost per lead, blocks and quality rating, with what we'll change next month.
WhatsApp Marketing Cost in Hyderabad (2026)
Your bill has three parts: Meta’s per-message charges (the same whichever provider you use), the BSP software plan, and management if an agency runs it for you. GST at 18% applies to all three. Most agencies in Hyderabad don’t publish prices. Here are ours, and what the market charges.
Meta's WhatsApp Message Rates for India
| Message category | What it's for | Rate per delivered message | With 18% GST |
|---|---|---|---|
| Marketing | Offers, launches, festival campaigns, win-back, abandoned cart | ₹0.8631 | ≈ ₹1.02 |
| Utility | Order/booking confirmations, reminders, payment updates | ₹0.115 | ≈ ₹0.14 |
| Authentication | One-time passwords (OTP) | ₹0.115 | ≈ ₹0.14 |
| Service | Your replies after a customer messages you (24-hour window) | 1,000 free per number per month, then ₹0.115 (from 1 Oct 2026) | ≈ ₹0.14 |
Source: Meta's INR rate card for India. Charged when a message is delivered, based on the recipient's country code. Chats opened from a click-to-WhatsApp ad are free for 72 hours.
What Changes on 1 October 2026 (and What to Do About It)
- Service replies stop being unlimited-free. Each number gets 1,000 free service messages a month; after that, the utility rate applies. A busy clinic or builder answering 5,000 chats a month now pays roughly ₹460 + GST for the extra 4,000.
- Utility templates inside an open chat are charged at the normal utility rate.
- What we do: move repetitive FAQs into a chatbot or WhatsApp Flow that resolves in fewer messages, batch reminders into one message with buttons, and route high-volume support to click-to-WhatsApp chats where the 72-hour free window applies.
- INR billing: Indian businesses need every WhatsApp Business Account on INR billing by 31 December 2026. We check and migrate this during onboarding.
Typical WhatsApp Marketing Prices in Hyderabad
| Service | Typical market price (Hyderabad, 2026) |
|---|---|
| WhatsApp Business app setup (profile, catalogue, quick replies) | ₹1,500 – ₹5,000 one-time |
| WhatsApp Business API onboarding + verification | ₹0 – ₹25,000 one-time |
| BSP software plan (AiSensy, Interakt, Wati, Gallabox etc.) | ₹0 – ₹6,000+ per month |
| Chatbot build | ₹10,000 – ₹1,50,000 one-time (rules-based → AI agent) |
| Managed WhatsApp marketing (agency) | ₹8,000 – ₹60,000+ per month |
| Freelancer (campaign sending only) | ₹5,000 – ₹15,000 per month |
Ranges from public price lists and quotes we've seen. Message charges are always extra.
Digital Masters 360 WhatsApp Marketing Packages
Launch
For clinics, salons, coaching centres, local stores
- Official API setup & verification support
- 8 approved templates (English + Telugu)
- Up to 4 broadcast campaigns a month
- Welcome, FAQ and away auto-replies
- Opt-in form + QR code for your counter
- Monthly performance report
Growth
For real estate, hospitals, restaurants, D2C brands
- Everything in Launch
- Chatbot with up to 3 journeys (leads, booking, FAQs)
- Click-to-WhatsApp ads set up (ad spend separate)
- Leads into your CRM or Google Sheets
- Up to 8 campaigns, segmentation & A/B tests
- Fortnightly reports and review call
Scale
For multi-branch, e-commerce and high volume
- Everything in Growth
- AI agent trained on your FAQs and catalogue
- WhatsApp Flows forms, catalogue & payment links
- Shopify / WooCommerce / custom CRM integrations
- Multi-number, multi-branch routing
- Dedicated manager, weekly reviews
One-time setup ₹4,999, waived on a 3-month commitment. Meta message charges are paid from a wallet in your name at actual cost, with no markup from us. Month-to-month after the first 3 months.
Estimate Your Monthly Cost
WhatsApp Marketing Cost Calculator (India, 2026)
Estimate your monthly bill: Meta message charges + your plan + 18% GST. Rates: marketing ₹0.8631, utility ₹0.115, service ₹0.115 after 1,000 free per number (from 1 Oct 2026).
Estimate only. Excludes your BSP software plan (₹0–₹6,000+/month depending on provider) and ad spend. Utility volume discounts can lower the utility line. Meta can change rates each quarter.
Is GST Charged on WhatsApp Marketing?
Yes. 18% GST applies to Meta’s message charges, to the BSP plan and to agency fees. If you’re GST-registered, you can usually claim input tax credit on all three, so ask your CA to confirm for your business. Every DM360 invoice is a proper GST invoice.
Why WhatsApp Works So Well for Hyderabad Businesses
Hyderabad buys on WhatsApp. A family in Kukatpally confirms a doctor’s appointment there, a Kokapet flat buyer asks for the brochure there, and a Gachibowli techie reorders groceries there. Customers already expect to reach you on WhatsApp. The question is whether you reply in two minutes or two hours.
Speak Your Customer's Language: Telugu, English, Hindi and Urdu
Meta approves templates in Telugu, Hindi, Urdu and English. We write each message the way your customers actually talk: formal English for HITEC City B2B buyers, Telugu for family decisions in Dilsukhnagar or Kompally, Hindi and Urdu for Old City retail, and natural Tenglish where it fits. A bilingual template often out-performs a translated one because it sounds like a person, not a notice.
Plan Around Hyderabad's Festival and Season Calendar
| Moment | What to send |
|---|---|
| Sankranti (Jan) | Clothing, sweets, travel, real-estate launch offers |
| Ugadi (Mar/Apr) | New beginnings: vehicles, gold, home, admissions |
| Ramzan (Feb/Mar) | Haleem pre-orders, Old City retail, iftar menus |
| Bonalu (Jul/Aug) | Community greetings, local retail |
| Ganesh Chaturthi (Aug/Sep) | Event reminders, decor, sweets, society offers |
| Bathukamma & Dasara (Sep/Oct) | Sarees, jewellery, electronics, cars |
| Diwali (Oct/Nov) | Gifting, corporate orders, e-commerce sales |
| Numaish (Jan–Feb) | Stall promotions, footfall offers at Nampally |
Book festival templates for approval 7–10 days ahead; Meta reviews can take a day or two in peak weeks.
WhatsApp Marketing Playbooks by Industry
Every industry uses WhatsApp differently. These are the campaigns we set up first because they pay back fastest.
Real Estate & Builders
Kokapet, Tellapur, Narsingi, Kollur and Shamshabad launches.
- Click-to-WhatsApp ads → brochure + price sheet + site-visit booking
- Construction-progress updates to booked buyers
- Include the TS RERA registration number on project promotions
Hospitals, Clinics & Diagnostics
From Banjara Hills super-specialities to neighbourhood dental clinics.
- Appointment confirmations and reminders to cut no-shows
- Report-ready alerts; health camps to opted-in patients
- No cure claims or before/after promises, in line with NMC and ASCI guidance
Schools, Colleges & Coaching
Ameerpet, Dilsukhnagar and Kukatpally institutes.
- Admission enquiry bot with course, fee and batch details
- Demo-class booking and fee reminders
- Parent communication in Telugu and English
Restaurants & Cloud Kitchens
Biryani, haleem season and weekend orders.
- Direct ordering to save aggregator commissions
- Ramzan haleem pre-order campaigns
- Loyalty and "we miss you" offers to lapsed customers
Retail, Jewellery & Fashion
Abids, Koti, Charminar, Himayatnagar and Jubilee Hills stores.
- New-collection carousels and video try-ons
- Gold-rate and festive-offer alerts
- Store-visit booking and store locator for multi-branch chains
D2C & E-commerce
Shopify and WooCommerce brands shipping from Hyderabad.
- Abandoned-cart recovery and COD confirmation
- Order, shipping and delivery updates as utility messages
- Back-in-stock and replenishment reminders
IT, SaaS & B2B
HITEC City, Madhapur and Financial District companies.
- Demo booking and webinar reminders
- Lead qualification bot that routes to sales
- Customer onboarding and renewal nudges
Automobile, Travel & Services
Dealerships, travel agents, salons and home services.
- Service-due and insurance-renewal reminders
- Test-drive and slot booking via WhatsApp Flows
- Review requests after every visit
How We Launch Your WhatsApp Marketing in 30 Days
Day 1–2: Audit & plan
We review your current WhatsApp use, contact lists, consent sources, ads and CRM, then agree goals (leads, bookings, repeat sales) and the first three campaigns.
Day 2–5: Verify & connect
Meta Business verification, display-name approval, number connection on your chosen BSP, INR billing, team inbox and roles.
Day 4–7: Templates & automation
We write and submit templates, build welcome/FAQ flows, set up opt-in forms, QR codes and website chat buttons.
Week 2: First campaign
A small test send to your most engaged segment, then a wider roll-out once reply and block rates look healthy.
Week 3–4: Ads & integrations
Click-to-WhatsApp ads, CRM sync, abandoned-cart or reminder automations.
Month 2 onwards: Optimise
Monthly calendar, A/B tests on copy and send times, list cleaning, quality-rating checks and a report that ties messages to revenue.
Documents Needed for WhatsApp Business API Verification
- Business proof: GST certificate, Udyam/MSME certificate, or certificate of incorporation (name must match your business)
- A live website on your domain with your business name, address and contact details
- A phone number that can receive an OTP (new number, or your existing one if your BSP supports coexistence)
- Admin access to your Meta Business portfolio (we can create one for you)
- Logo (640×640 px) and a short business description
Optional but Helpful
- Your Facebook and Instagram pages linked to the same Meta Business portfolio
- Existing customer lists with a note of how each person opted in
- Price list, FAQs and policies for the chatbot to learn from
Tip
Use a dedicated number for the API if you can. It keeps personal chats separate and means your sales team never loses access when someone leaves.
WhatsApp Messaging Limits, Quality Rating and How to Avoid Bans
Meta limits how many unique people your business can start a conversation with in any 24 hours. Since October 2025 this limit is shared across all numbers in your Meta Business portfolio, so adding numbers doesn’t add capacity.
| Level | Unique people you can message / 24 hrs | How you get there |
|---|---|---|
| Starting | 250 | New, unverified business portfolio |
| Tier 1 | 2,000 | Complete Meta Business verification, or send 2,000 high-quality template messages within 30 days |
| Tier 2 | 10,000 | High quality + using at least half your limit daily over 7 days |
| Tier 3 | 100,000 | Same criteria; Meta reviews roughly every 6 hours |
| Unlimited | No cap | Sustained quality at high volume |
Replies to customers who message you first don't count toward this limit.
Why WhatsApp Numbers Get Blocked
- Messaging people who never opted in (bought lists, scraped numbers, old Excel sheets)
- Unofficial blasting software, Chrome extensions and modded apps that break WhatsApp’s terms
- Too many marketing messages: Meta also caps how many marketing messages each person receives from businesses, so over-sending just wastes money
- No clear opt-out, so people tap “Block” or “Report” instead
- Irrelevant blasts: one message to everyone instead of the right segment
How We Protect Your Quality Rating
We send only to opted-in contacts with a recorded consent source, add a “Stop” button to every marketing template, start with your most engaged customers, watch block rates after every send and pause if quality drops from green to yellow. It’s slower in week one and far cheaper by month three.
Is WhatsApp Marketing Legal in India? Opt-in, DPDP Act and Meta Policy
Yes, when customers have agreed to hear from you. Three sets of rules apply:
- Meta’s WhatsApp Business Messaging Policy and Commerce Policy: explicit opt-in naming your business, honour opt-outs, no prohibited goods, correct template categories.
- Digital Personal Data Protection (DPDP) Act, 2023: collect only the data you need, tell people why, keep consent records and let them withdraw consent easily.
- Industry rules: TS RERA registration numbers on property ads, ASCI’s advertising code (no misleading claims), NMC rules for doctors, and financial-services disclaimers where they apply.
We log where and when each contact opted in (website form, QR code at your counter, click-to-WhatsApp ad, checkout tick-box) so you can prove consent if anyone asks.
Results You Can Expect and How We Measure Them
An Honest Results Timeline
| When | What usually happens |
|---|---|
| Week 1–2 | Verified and live; auto-replies cut response time from hours to seconds |
| Month 1 | First campaigns to engaged customers; reminders start reducing no-shows |
| Month 2–3 | Click-to-WhatsApp ads and segmentation lift lead volume and lower cost per lead |
| Month 4+ | Repeat purchases, referrals and re-activation of lapsed customers compound |
Results depend on your offer, list quality and follow-up speed. We don't promise fixed numbers; we show you the numbers every month.
KPIs in Every Report
- Delivered and read rates by campaign and segment
- Reply rate and button click-through rate
- Leads, bookings or orders attributed via UTM links, coupon codes and CRM
- Cost per lead and revenue per 1,000 messages
- Blocks, opt-outs and quality rating, so we catch problems early
- First-response time and chats resolved by automation
Worked ROI Example: A Dental Clinic in Kukatpally
| Line item | Monthly |
|---|---|
| 2 campaigns to 3,000 opted-in patients (6,000 marketing messages × ₹0.8631) | ₹5,179 |
| 600 appointment reminders (utility × ₹0.115) | ₹69 |
| 1,500 service replies (1,000 free + 500 × ₹0.115) | ₹58 |
| DM360 Launch plan | ₹9,999 |
| GST @ 18% | ₹2,755 |
| Total spend | ≈ ₹18,060 |
| If 0.5% of patients book per campaign (30 bookings × ₹2,500 average) | ≈ ₹75,000 revenue, ~4.2× spend |
Illustrative only. Uses Meta's 2026 India rates; excludes BSP plan and any ad spend.
WhatsApp vs SMS vs Email Marketing for Indian Businesses
| WhatsApp (API) | SMS (DLT) | ||
|---|---|---|---|
| Cost per message | ₹0.86 marketing / ₹0.115 utility | ~₹0.12–₹0.25 per SMS | Near zero at scale |
| Rich media & buttons | Images, video, PDFs, carousels, buttons, forms | Text + link | Rich, but often lands in Promotions |
| Two-way conversation | Yes, with chatbots and agents | Limited | Slow |
| Engagement | Highest: people check WhatsApp through the day | Moderate; heavy promotional clutter | Lowest for B2C in India |
| Verified sender | Business name + verified badge (if approved) | DLT header | Domain |
| Best for | Leads, bookings, repeat sales, support | OTPs and critical alerts as fallback | Newsletters, long-form, B2B |
Most clients keep SMS as a fallback for OTPs and use email for long content, but move offers, reminders and follow-ups to WhatsApp because that’s where replies happen.
How to Choose a WhatsApp Marketing Agency in Hyderabad
Questions to Ask Before You Sign
- Do you use only the official WhatsApp Business API through a Meta-approved BSP?
- Will the Meta Business portfolio, WhatsApp account, number and templates be in my name?
- Are Meta message charges passed through at cost, or marked up? By how much?
- How do you collect and record opt-in consent?
- Can you write and get templates approved in Telugu and Hindi?
- What do your reports tie messages to: reads, or leads and revenue?
- What’s the minimum term and what happens to my data if I leave?
Red Flags
- “Unlimited messages” or “no ban guarantee” for a flat fee: usually unofficial software
- Selling you a contact database to message
- The account is created under the agency’s business, not yours
- Per-message prices that don’t show Meta’s charge separately
- No mention of quality rating, opt-in or messaging limits
Agency vs Self-Serve Platform vs Freelancer
| DM360 (managed) | Self-serve BSP platform | Freelancer | |
|---|---|---|---|
| Setup & verification | Done for you | DIY with support docs | Varies |
| Strategy & content | Included, English + Telugu + Hindi | You write everything | Usually messages only |
| Chatbots & integrations | Built and maintained | DIY builder | Rarely |
| Ads + WhatsApp together | Yes, one team | No | Rarely |
| Monthly cost | ₹9,999 – ₹39,999+ | ₹0 – ₹6,000+ | ₹5,000 – ₹15,000 |
| Best if | You want results without hiring | You have an in-house marketer | You only need occasional sends |
WhatsApp Marketing in the Age of AI Search and AI Agents
Two shifts matter in 2026. First, people now ask ChatGPT, Gemini, Perplexity and Google’s AI Overviews which business to contact, and those answers increasingly include a “message on WhatsApp” link. Clear business details, consistent name/address/phone and a verified WhatsApp profile help you get picked. Second, AI agents on WhatsApp can now answer detailed product and pricing questions, qualify leads and book slots at 2 a.m. We build these on your own FAQs, price lists and policies, with guardrails so the bot never invents a price or a medical claim, and hands over to a human when it should.
WhatsApp Marketing Services Across Hyderabad
We work with businesses across Hyderabad, Secunderabad and the wider Telangana region, in person when it helps and online the rest of the time.
Also growing your business on other channels? See our social media marketing services in Hyderabad and our guide to SEO cost in India.
WhatsApp Marketing Services: Frequently Asked Questions
What are WhatsApp marketing services?
WhatsApp marketing services are the setup and ongoing management of WhatsApp as a sales channel: connecting your number to the official WhatsApp Business API, business verification, approved message templates, broadcasts to opted-in customers, chatbots, click-to-WhatsApp ads, CRM integration and reporting.
How much do WhatsApp marketing services cost in Hyderabad?
Managed WhatsApp marketing in Hyderabad typically costs ₹8,000 to ₹60,000+ per month, plus Meta’s per-message charges and 18% GST. Digital Masters 360 plans are ₹9,999 (Launch), ₹19,999 (Growth) and ₹39,999+ (Scale) per month, with Meta charges billed at actual cost.
How much does one WhatsApp marketing message cost in India in 2026?
Meta charges ₹0.8631 per delivered marketing message to an Indian number, about ₹1.02 with 18% GST. Utility and authentication messages cost ₹0.115 each. Your BSP’s platform fee is extra.
What changes in WhatsApp pricing from 1 October 2026?
From 1 October 2026, replies inside the 24-hour customer-service window are no longer unlimited-free. Each business phone number gets 1,000 free service messages per month, after which they are charged at the utility rate (₹0.115 in India), and utility templates sent inside an open window are also charged.
Is bulk WhatsApp marketing legal in India?
Yes, if you use the official WhatsApp Business API and message only people who have explicitly opted in, with an easy way to opt out. You must also follow Meta’s Business Messaging Policy and the DPDP Act, 2023. Unofficial bulk-sending software breaks WhatsApp’s terms and often gets numbers banned.
Why do WhatsApp business numbers get banned and how do you prevent it?
Numbers get banned for messaging people who did not opt in, using unofficial blasting tools, or getting too many blocks and reports. We use only the official API, record every contact’s consent, add an opt-out button to each campaign, start with engaged segments and monitor quality rating after every send.
Do I need the WhatsApp Business app or the WhatsApp Business API?
The free WhatsApp Business app suits a single person handling a few hundred chats. You need the API if you want to message more people, have several team members answer chats, use chatbots, integrate a CRM or run click-to-WhatsApp ads at scale.
How do I get the blue verified badge on WhatsApp?
Meta grants the verified badge (formerly the green tick) to eligible businesses on the WhatsApp Business Platform. You need a verified Meta Business portfolio, consistent business details and a genuine public presence. We prepare and submit the application, but approval is Meta’s decision.
How many WhatsApp messages can I send per day?
Meta limits how many unique people you can message first in 24 hours: 250 for a new portfolio, 2,000 after business verification, then 10,000, 100,000 and unlimited as your quality and volume grow. Replies to customers who message you first don’t count toward the limit.
Can you send WhatsApp messages in Telugu?
Yes. Meta approves message templates in Telugu, Hindi, Urdu and English. We write campaigns in the language your customers use, including bilingual Telugu-English messages.
How long does WhatsApp Business API setup take?
Usually 5 to 7 working days if your business documents and website are ready: 1 to 3 days for Meta verification, then number connection, template approval and a test campaign.
Can I use my existing WhatsApp number for the API?
Often yes. Many BSPs now support coexistence, which lets you keep using the WhatsApp Business app on the same number as the API. If yours doesn’t, we recommend a dedicated new number so your chat history stays safe.
Can WhatsApp connect to my CRM, website or Shopify store?
Yes. We connect WhatsApp to Zoho, HubSpot, LeadSquared, Salesforce, Google Sheets, Shopify, WooCommerce and custom systems so leads, orders and chat history sync automatically.
Do you run click-to-WhatsApp ads on Instagram and Facebook?
Yes. Click-to-WhatsApp ads open a chat with your business instead of a form, and conversations that start from these ads are free to reply to for 72 hours. Ad spend is paid directly to Meta and is separate from our fee.
How do you measure the ROI of WhatsApp marketing?
We track each campaign with UTM links, coupon codes and CRM tags, then report leads, bookings, orders and revenue against total cost (Meta charges, platform and our fee), alongside read, reply, block and quality metrics.
Who owns the WhatsApp account and customer data?
You do. The Meta Business portfolio, WhatsApp Business Account, phone number, templates and contact lists are set up in your business’s name, and you keep them if you stop working with us.
Ready to Turn WhatsApp into Your Best Sales Channel?
Get a free 20-minute WhatsApp audit. We’ll review your current setup, estimate your monthly cost with the 2026 rates and map the first three campaigns for your business, whether or not you hire us.